Instrument Repairs, Preventative Maintenence and Service

We offer a variety of preventative services such as Keystone Total Care, Calibration and Cleaning Services to keep your fleet maintained and operating at nominal levels. This increases your ROI, decreases the chance of costly breakdowns while in the field due to lost time and unbudgeted repair costs. Here are the key things you will need to know to send in a repair for service or schedule an appointment

If you need equipment Service, please follow the link below and fill out with as much detail as possible. 

KPS Service Request Form

If you would like to schedule an appointment for preventative maintenence, please refer to this article. 

How To Schedule Preventative Maintenence For Your Instrument

If you would like to find the form on our main website, you can follow the path below to find the form. 

1. click on the "Submit a Request" link at the top of your screen.
2. Then choose "Hardware Service Request" via the drop down to submit your request.
3. Please make sure to include as much detail in the form about your problem as possible so we can be ready once your instrument arrives for service. 
4. We will confirm receipt of your request and inform you of the appropriate service center address for shipment or drop-off. 

After those steps, you instrument would be ready for service. If you want to stay up to date on the status of your repair, you can see all your open request within your profile and under "My Activities". This is located in the top right hand corner of your screen.