Trimble SX10 Scanning Total Station Log Collector

If Trimble Access has a communication issue with the Trimble SX10 scanning total station or detects an instrument error, an instrument error message is displayed you may be prompted to download the error log and send it to your Trimble dealer. The following detailed steps will help you retrieve this file so that you can email this, along with a detailed description of the error, to our support team to aid in resolving the issue.

Downloading the error log

1. Connect the Trimble SX10 scanning total station to the controller using the 2.5 m HIROSE 6P‑PC to USB 2.0 cable (P/N 53099032).

   You could connect using a Wi‑Fi connection, but the cable connection will be faster.

2. In Trimble Access, tap and select About. Tap the Support softkey and then select SX10 log collector. The SX10 Log utility appears.
3. To connect the utility to the instrument:
   1. Tap Scan to scan for the connected instrument.
   2. If the connected instrument is not automatically selected in the Instrument field, select it from the list.
   3. Tap Connect to connect to the instrument.

4. Tap Download log files.

   You are prompted to select the folder where the downloaded zip file will be saved. The default location is C:\ProgramData\Trimble\Trimble Data\System Files.

5. When the download is complete, tap Open log folder.

6. Create a new zip file containing the SX10 log file zip file you just downloaded, as well as the SC.log file in the C:\ProgramData\Trimble\Trimble Data\System Files folder.
7. Send the zip file you created to your Trimble distributor for analysis, along with a detailed description of the steps that occurred before the instrument error appeared.
8. To clear the contents of the log file, tap Clear logs and then tap OK to confirm.